Help Center

FAQ

Ordering

How do I change or cancel my order?

How secure is my order?

Are there any exchange rates?

Where are you located?

What if I typed the wrong email address?

Shipping

Order Processing

Will I be charged with customs and taxes?

I received the order, but it's not complete

Is it a door to door shipping?

I entered the wrong address, what should I do?

The tracking show delivered, but I didn't receive it. What should I do?

Returns

How do I return an item?

Will shipping be covered for my returns?

How long is the returns process?

What if the item(s) I received are defective/incorrect/damaged?

Refunds

Shipping is too long, I want a refund.

When will I receive my refund?

I refused the delivery and want a refund.

My order seems lost, I want a refund.

Tracking info show delivered, but I didn't receive it. Please refund.