Order Tracking


To track your odder visit here: https://track.aftership.com/ and enter your tracking number if you have one.

Customers from USA can track their parcels on USPS official website once they reach America. Until that use the first link (aftership).

AFTER YOU'VE PURCHASED

SHIPPING

  • After your payment is verified, it takes 1-3 business days to process and ship your order. This does not include weekends or holidays.
  • Shipping takes 2 - 5 weeks depending on where are you in the World. Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver. 
  • Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country. 
  • Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected. 

IMPORT TAX & DUTY

  • To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

TRACKING

  • Once your shipping confirmation is emailed you will receive your tracking number. To track the order you can use Aftership

 RETURNS

  • Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please contact Customer Support to schedule the return.
  • Please note shipping charges are non-refundable.
  • Please note promotional Free items are also non-refundable.
  • The customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.

 CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.